We are a small, dedicated team that takes every piece of user feedback seriously. If you encounter any issues while using our platform, or have ideas you'd like to share, please don't hesitate to reach out through any of the channels below.
1. General Inquiries & Support
If you experience issues with registration, login, project features, uploading works, or payments, please email us at:
- Email: support@qichuangdao.com
- In-app Feedback: After logging in, click the feedback button at the bottom-right corner to submit screenshots and descriptions directly
To help us resolve your issue faster, please include your account information (phone number or registered email), a description of the problem, and relevant screenshots. We will respond within 3 business days.
2. Business Partnerships
We welcome the following types of collaboration. If you or your organization is interested, please send us a detailed email:
- Educational Institutions: Schools, training centers, libraries, and community centers looking to integrate QiChuangDao into their curriculum or activities
- Content Co-creation: Course designers, education bloggers, and domain experts interested in publishing exclusive project content on our platform
- Brand Sponsorship: Brands looking to participate in QiChuangDao learning activities through sponsorship or co-branding
- Distribution Partners: Platforms or media interested in user growth partnerships with QiChuangDao
For business inquiries, please email support@qichuangdao.com with "Business Partnership" in the subject line. Our team will get back to you promptly.
3. Copyright Matters
If you discover content on our platform that involves copyright issues, or wish to discuss the use of your works, please refer to the following:
- Copyright Complaints: Please email support@qichuangdao.com with "Copyright Complaint" in the subject line. See our Copyright Notice for the full complaint procedure
- Licensing Requests: If you wish to use our original content (IP characters, course materials, etc.), please email us with a description of your intended use, and we will evaluate authorization on a case-by-case basis
4. Social Media
Our official social media accounts are currently being set up. Stay tuned for announcements:
- WeChat Official Account — Coming soon
- Weibo — Coming soon
- Xiaohongshu (RED) — Coming soon
- Douyin (TikTok China) — Coming soon
To stay up to date with platform news, you can enable notifications within the platform or follow our announcements page.
5. Business Hours
Our customer service and support team handles inquiries during the following hours:
- Monday to Friday: 09:00 — 18:00 (Beijing Time, GMT+8)
- Weekends and public holidays: Closed. Messages will be prioritized on the next business day
Urgent issues (such as account security or payment anomalies) will be prioritized upon receipt, regardless of business hours.